The Context:
A brick and mortal book library plans to go online to attract upwardly mobile customers and get closer to broader market needs. This needed, Integration Conceptualization and Need to build a flexible & supportable platform for online book library support on Internet
Challenges:
- Handle Needs of Multiple Users of the system (Consumers, Customer Support, Automated Renewals Management, Management Dashboards, Operations Support, Finance and Billing, Partner & Affiliate Engines, Marketing Promotion Support
- Use LAMP to achieve flexibility in licensing, cost control & speed to market
The Solution
- Complete Business Flow Conceptualization on a Hosted Platform
- Scalable & Flexible Architecture to support business requirements
- A back end BPO support for Customer queries, ticketing operations and finance ops
- Continuous improvement program to increase productivity across BPO functions
Technology
- Linux (OS)
- MySql (Database)
- PHP / Perl / Integration with OSS Platforms