The Context:
Business Flow Conceptualization and Need for scalable, flexible & supportable platform for the US wide movie tickets booking on Internet and Mobile
Challenges:
- Handle Needs of Multiple Users of the system (Consumers, Customer Support, Ticketing Operations, Finance and Billing, Partner & Affiliate Engines, Marketing Promotion Support
- Use LAMP to achieve flexibility in licensing, cost control & speed to market
The Solution
- Complete Business Flow Conceptualization on a Hosted Platform
- Scalable Architecture to support business requirements
- A back end BPO support for Customer queries, ticketing operations and finance ops
- Continuous improvement program to increase productivity across BPO functions
Technology
- Linux (OS)
- MySql (Database)
- PHP / Perl / Web Services